Australian passengers stranded by computer system outage

Victoria
By Victoria November 9, 2012 12:05

Australian passengers stranded by computer system outage

Passengers at Australian airports were stranded over the weekend when the Navitaire check-in system used by Jetstar, Virgin Australia, Tiger Airways and Rex failed on Saturday morning.

The three-hour outage, caused by a power failure at a data centre in Sydney, meant that passengers had to be checked in manually, causing flight cancellations and delays of up to several hours.

Waiting Jetstar and Virgin passengers were given food and drink vouchers to use at the terminals.

A Navitaire system crash in 2010 caused chaos for Virgin Blue passengers nationwide, with two days of flight cancellations and delays, forcing some to put themselves up in hotels.

Victoria
By Victoria November 9, 2012 12:05
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