Alitalia has unveiled a series of customer service enhancements that will improve the travel experience for air passengers. The national airline of Italy also confirmed that its three-year business plan was on track for profitability by 2017. The Chairman of Alitalia, Luca Cordero di Montezemolo, and Vice Chairman of Alitalia and President and Chief Executive Officer of Etihad Airways, James Hogan, have revealed the details of a range of new initiatives that will be introduced in the next few weeks. Two new long haul destinations, the first chauffeur service for business travellers, the opening of new VIP lounges and the

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